Terms of Service
These terms apply to the Friends & Family iPhone app and website ("Friends & Family"), operated by [Company legal name], [postal address] ("we"). By creating an account or using the app you agree to them. Our Privacy Policy explains how we handle your data.
1. What Friends & Family is
Friends & Family is a marketplace that shows sneakers sold by independent stores ("sellers"). Each seller runs its own Shopify shop and connects it to Friends & Family as a sales channel. We are not the seller of any product: when you buy, your purchase contract is with the seller, and you pay in the seller's Shopify checkout.
2. Your account
- You need an account to buy, make offers and use your wishlist. You sign in with an email code, Apple or Google.
- You must be at least [minimum age] to use Friends & Family and to buy, and you are responsible for activity in your account. Keep access to your email and devices secure.
- You can delete your account at any time in the app (Account → Delete account). What happens to your data is described in the Privacy Policy.
3. Listings, prices and availability
Sellers decide what they list, their prices, condition (new or used) and stock. We show what sellers provide and update it as their shop changes, but a listing can sell out or change before you check out. The seller's checkout shows the final price, taxes and shipping before you pay.
4. Buying
- When you buy, the app opens the seller's Shopify checkout. Payment, taxes, shipping, delivery, returns and refunds are handled by the seller under the seller's own policies and applicable law.
- Questions about an order, its shipping or a return go to the seller first. If you can't reach them, contact us through Support & Feedback in the app and we'll try to help.
5. Offers
You can offer a seller a price for a specific pair and size. An offer is a request, not a purchase: the seller may accept or decline it. If the seller accepts, you can pay the accepted price in the seller's checkout; the pair is only yours once you have paid. Offers you haven't paid are withdrawn if you delete your account.
6. Fair use
You agree not to:
- use Friends & Family for anything unlawful or fraudulent;
- interfere with the service, try to access other people's accounts or data, or get around our security or rate limits;
- scrape or copy the catalog or listings in bulk, or resell access to the service;
- make offers you don't intend to pay for.
We may suspend or close accounts that break these terms.
7. Sellers
Sellers connect their Shopify shop through our Shopify app and agree to its terms and pricing, including a commission on sales made through Friends & Family that is billed through Shopify. Sellers are responsible for their listings, the products they sell, and fulfilling orders.
8. Our content
The app, its design and our content belong to us or our licensors. Brand names and product images belong to their owners. You may use the app for your own personal, non-commercial use.
9. Availability and changes
We work to keep Friends & Family available, but it is provided "as is" and may change, be interrupted or be discontinued. We may update these terms; the date at the top shows the latest version, and we'll tell you in the app about significant changes.
10. Liability
To the extent the law allows, we are not liable for products sold by sellers or for their acts, and our total liability to you is limited to [amount / limitation to be confirmed]. Nothing in these terms limits rights you have as a consumer that can't be limited by contract.
11. Governing law
These terms are governed by the laws of [jurisdiction], without affecting mandatory consumer protection rules of the country where you live.
12. Contact
[Company legal name], [postal address].
Email: [contact email]